Dear ******:
Thank you for contacting me so that I can assist you. As you requested, I have cancelled your Shopper Discounts & Rewards membership. Your cancellation reference number is *********. Refunds of the three most recent monthly membership charges have been processed. These refunds should appear shortly in your account as credits depending upon how frequently your credit/debit card issuer posts transactions. You will not be billed again.
I'd like to provide you with details about how you joined the Shopper Discounts & Rewards programme to address your concern about how you provided us with proper authorisation to charge you account. Our records show that on 20 March 2011after completing a transaction on
www.ryanair.com, you would have seen a banner on the Ryanair.com confirmation page which read, "Your purchase is complete. Click here to claim your £10 cash back incentive on your next purchase". By clicking on this banner, you would have been taken to the Shopper Discounts & Rewards offer page. On this page, you were offered the opportunity to join Shopper Discounts & Rewards, which was free for the next 30 days, and you were also offered a £15 cash back voucher towards your next purchase at Ryanair.com which you accepted. You agreed to the membership by entering your name, address, credit/debit card information, your email address twice and a personalised password twice and then clicking on the "YES" button on the page. Immediately to the right of the "YES" button the "Offer and Billing Details" that relate to the offer were displayed. The Offer and Billing Details explained that you would be billed to the credit/debit card you had just provided
Immediately above the boxes where you entered your bank details was the statement:
"By providing your billing information below, you authorise Shopper Discounts & Rewards to use the information you provide for billing the membership fee of £10 a month until you cancel. Our secure software encrypts your information as you send it to protect you and your privacy."
Immediately above the boxes where you entered your password was the statement:
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