почему? (обсуждение дополнения к правилам)

[BOP B 3AKOHE]

А ты уверен что жалобы вобще кто то обсуждает?

Канешна абсуждают. Дастают из null bucket и абсуждают!:smoke:

[Птиц]

“Your wish is my command”

If you want to let your members stay active at your forums, this has to be your motto. People have so many wishes, and you have to grant them all; well not all, but definately a lot of them.

A lot of forums’ visitors are alike: you give them one finger, and they’ll take your whole hand. That can be very disturbing for you and other members, so watch your feet when you walk the path of satisfying your members. I’ve experienced it myself when I gave too many members a moderator and administrator function. They began to misbehave, abusing their new powers as admin or ‘mod’.

You have to look out for a few things when listening to the wish of your members:
1) Is it a general wish, where almost 100% of all members agree?
2) Is there no big personal gain attached to it?
3) Will new members, and visitors agree with the changes when they’re thinking of registering as a new member?
4) Will it not stand between you and your goals?
5) Will it not stand between you and things that you planned/will plan in the future?

If you follow these little lines of reason, you almost can't make a mistake when listening to your members’ wishes.

Here are some ways to discover these wishes and will get more members active, and more visitors to register:

A feedback form or forum: If you have a feedback forum, people can ask questions about the site itself, and comment your design, coding, rules etcetera. Though if you use a feedback form that mails comments to the admin itself, post a thread about it, with a link to the right page. People will feel like you will give more attention to their opinion. You can also achieve this by posting comments on members’ feedback in the forums.

A wishlist: This is a single thread, or a custom page where people can ask for anything for the forums, within 1 line of text. There are some hacks available for vB, phpBB and some other boards. Otherwise put it in a thread, and update the first post with all suggested things once in a little while.

Polls: This brings more interactivity to your site, and also gets members to let you know their opinion. After that, people can discuss it in the forums, probably forming one absolute answer to the question asked. If you come with an idea, make a poll of how people think about it, the neccesity, originality and popularity.

Listening to your members is one of the greatests way’s to promote activity, and in a long term you might obtain more members.

Just look at it in this way: You give your members what they want, people will get more attached to your forum, people will praise your forum at other places and introduce it to friends. They become members, and they experience your great forum too. That will even make a positive vicious circle if you do it right.

......

[Манюня]

Птиц, сам придумал?:roll:

[Птиц]

Птиц, сам придумал?:roll:

Нет, цитата (quote). Дать ссылку?

[цепной_кот]

... а как быть когда жалобы рассматриваются через призму персональных предопочтений модератора или админа? ... Я к тому что у меня сильные сомнение в обьективности реакции на жалобы что у некоторых юзеров они всегда по определению принзнаются обоснованными а у других юзеров по определению не обоснованными..
Так что нельзя 4 пункт как нибудь подкорректировать? скажем сроками з необоснованные жалобы за неделу или за 2 недели тогда лишить права жаловаться на месяц или на 2?

... И будет такой пользователь ждать ровно две недели, и как срок выйдет, опа! Жалоба! Разбирайтесь! А я пока похихикаю: как я вас ущущил, а? Что касается объективности: работаем как можем, и в меру сил, стараемся быть объективными. Команда модов, на мой взгляд - очень приличная, часто деремся до крови, но тем не менее консенсуса достигаем, и все - люди с головой и со своим мнением, к-рое не боимся высказывать. Какое бы решение ни было, всегда найдутся недовольные, всегда кому-то что-то покажется несправедливым.

[цепной_кот]

Птиц, сам придумал?:roll:

Не, хороший Псисин пост, и в тему. Бяда в том что мы с Псисей по-разному его интерпретируем.

[Манюня]

Нет, цитата (эуоте). Дать ссылку?

Дафай.

[Птиц]

User Management

After building your web site and getting your community going, it is important to realize how you are going to manage the users who visit your site as a guest or registered member. How you want your staff to behave and how you want to process abusive users.

We invite you to read this article written by 2thumbsup to learn more, or at least let you check your basics.

Author: 2thumbsup


Forum Rules

One of the most important aspects of a successful forum are the rules. If the staff makes the rules to strict, members leave. If the rules are too lienent, the forum turns to chaos. Somewhere in the middle is a nice medium. For example, if you want the forum to be rated PG, you would add a swear filter. However, many members would view this as childish, and lose respect for the forum. To counter this, make a special forum where the swear filter is disabled, where users are cautioned about the content of the forum before entering. Let the moderation in this forum be lose, so members can openly discuss what they want and release tension. Remember, though, even forums like this need some rules, to make sure users don't overstep their boundry.

Staff Responses

Many forums have a Suggestions area, where members can post what they would like to see on the site. I have noticed on a lot of forums that the admins will just say "no, won't happen" and close the thread. This leads to the user being upset and angered. Instead, explain to the user why their suggestion cannot be implemented, and leave the thread open incase they have any more questions. Recently, a user at my forum requested the avatar file size limit be increased from 20k to 100k, because he had a large avatar. I respond that such a large avatar would cause both server stress and client stress, so it would not be possible. That answered his question, and he went on normally, without being upset. Make sure your staff answers questions as kindly as possible, without any resentment or sarcasm.

Staff Posting

Everyone has seen it. The lone moderator or super moderator at a forum who loves to disagree. These can be quite troublesome. At one forum I was an admin at, one particular super moderator banned people who disagreed with him. New members would post, he would disagree, a heated argument would begin, and the new member would be banned for good. The owner of the site did nothing about it, and so the bannings continued, and new members stop posting. Eventually, all the threads had to be deleted, because guests were reading them, and leaving without registering. At one point, we had a few regulars who left because they couldn't stand him. Make sure your staff knows to be nice to new members. Don't be arrogant, even if you are correct. Post links so the new members can know what you know, and don't make them feel bad about not knowing something. This scares new members away, and scares potential members away as well.

Go Easier on New Members

Most forums have a no flame policy; insult another member, you'll be banned. On new members, ease up on the rules a little. If they begin violating the rules, do not ban them right away. Instead, explain the rules to them, direct them to the forum rules, tell them to take a look at the FAQ. New members are scared away very easily, so the staff should make sure that they are as comfortable as possible. Of course, there are exceptions to the rule, such as the posting of trojans and/or virii.

Successful Banning

One common mistake in banning is temporarily banning a user. This should be avoided at all costs. Only temporarily ban a user for one day; any longer, and you are just asking for problems. Either ban a user for 1 day, or ban him forever. Longer then a day, the user gets upset, and will tend to retaliate against the forum, causing problems.

Problems With the Staff

In many cases, certain users will have problems with certain staff. To settle this, posting a sticky informing users how to file a complaint, or even better, set up a special forum where they can post complaints. Make sure the forum is set up so that only you and the user can view the users post. This way, the user can make file a complaint quickly and securely, without the risk of anyone else finding out. Read the post, and then monitor the staff member. If his actions are improper, inform him of it, and possibly remove him if neccessary.

http://www.theadminzone.com/forums/a...ticle&aid=3549

[Манюня]

Most forums have a no flame policy; insult another member, you'll be banned.

I love it.

[Птиц]

Don't be arrogant

I love this one better